QolSync AI for Zoom

Before you start

• Use the current Zoom desktop client and a Zoom account allowed to install apps.
• Hosts sign in to QolSync AI. Zoom reviewers should use the application credentials supplied privately in the review Reply.
• New users may create a Free Trial account. Reviewers do not need a pre-created Free Trial account.
• Meeting participants and webinar attendees do not need a QolSync AI login.

Install QolSync AI

1. Open the QolSync AI listing or the review installation link in the Zoom App Marketplace.
2. Select Add and review the Zoom permissions requested for your test scenario.
3. In the Zoom desktop client, open Apps, choose My Apps, and open QolSync AI.

Sign in and authorize Zoom

1. Select Sign in, then Sign in with email.
2. Enter one of the QolSync AI reviewer accounts supplied privately in the Zoom review Reply.
3. If Zoom displays an authorization page, approve the permissions for the scenario you are testing.
4. Confirm the signed-in email and plan. Select Switch to test another reviewer account.

The QolSync AI credentials are application credentials. Never enter a Zoom password, Zoom client secret, or administrator token in the QolSync email form.

Start a translated meeting

1. Start or join a Zoom meeting as its host or co-host, then open QolSync AI from Apps.
2. Choose your spoken Language and one or more audience languages.
3. Review the translation options and select Start AI Interpreter.
4. Wait for the interpreter to join, speak normally, and confirm translated text appears for the selected audience language.
5. Use the on-screen stop control before ending the meeting.

Start a translated webinar

1. Start a Zoom webinar as its host and open QolSync AI.
2. Complete the four setup steps: Language, Translation, Q&A, and Privacy.
3. Start the interpreter and wait until the dashboard reports that the session is ready.
4. Expand Share Translation, then select Push to All Attendees. Attendees can receive translations without signing in to QolSync AI.

Join as a participant or attendee

Neither path needs a QolSync AI account. Join the meeting or webinar after the host has started the interpreter.

In Zoom (invitation)

1. In a meeting, the host leaves Invite participants automatically on in the setup options — it is on by default. When the interpreter starts, Zoom invites every participant to open QolSync AI.
2. In a webinar, the host expands Share Translation on the Dashboard once the session is ready and selects Push to All Attendees.
3. Accept the Zoom invitation, choose a target language from the ones the host selected, and confirm live translated text appears.

By link or QR code

1. In a meeting, the host selects Share; the Share this session sheet carries Watch on the web — a QR code and Copy link.
2. In a webinar, the host selects or share manually in the same Share Translation card, and the Dashboard carries the same link and QR code.
3. The link reads https://app.qolsync.ai/external?sessionId=<meeting number>. Open it in any browser, choose a target language, and confirm live translated text appears. No sign-in is required.

If the in-Zoom invitation does not reach a participant — Zoom does not show it on every client, and webinar attendees often receive nothing — use the link. It is the supported path, not a failure.

Audience Q&A (Preview) has its own anonymous link, which the host shares with Share Q&A link; it opens the attendee page on its Q&A tab. Each participant picks their own language, so different participants can read different languages in the same session.

Plans used for review

Optional Zoom permissions

QolSync AI keeps meeting and webinar permissions optional so reviewers and customers can authorize only the surfaces they use.

Required for every authorization

• marketplace:read:list_user_entitlements — reads the QolSync AI seat assigned by the Zoom account administrator.
• user:read:zak — required by Zoom for the enabled Meeting SDK capability.
• user:read:user — completes the required Zoom identity lookup and QolSync AI account linking.

Choose for the scenario being tested

• meeting:read:meeting and meeting:read:local_recording_token — translated meetings.
• webinar:read:webinar and webinar:read:local_recording_token — translated webinars.
• user:read:token — creates the on-behalf-of token used by the translation bot.
• zoomapp:inmeeting and zoomapp:inwebinar — opens the app inside the corresponding Zoom surface.

To test another set, remove and add the app again, then approve only the optional permissions for that scenario. A Meeting-only grant does not enable webinar setup, and a Webinar-only grant does not enable meeting setup.

Remove QolSync AI and data handling

1. Open the Zoom App Marketplace, select Manage, then Added Apps.
2. Choose QolSync AI and select Remove.

On deauthorization, QolSync AI removes stored Zoom tokens and the Zoom user license assignment, and reverses a plan only when Zoom granted it. User-created transcripts, Q&A, Meeting AI content, and glossaries follow the Privacy Policy and account-deletion process.

Troubleshooting and support

• If the wrong account or plan is shown, select Switch and sign in again.
• If Zoom permissions changed, remove and add the app again to repeat authorization.
• If translation does not start, confirm the host selected spoken and audience languages and that the relevant meeting or webinar permissions were approved.

For additional help, visit QolSync support or email support@qolsync.ai.