Terms of Service

1. Eligibility

You must be at least 16 years of age to use MeetingSync AI. By using this service, you represent that you are at least 16 years old and have the legal authority to enter into these Terms.

If you are using MeetingSync AI on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and the term “you” shall refer to that organization.

2. Service Description

MeetingSync AI provides real-time multilingual voice translation for Zoom meetings and webinars. The service captures audio from meeting participants (with their consent), performs speech-to-text recognition, translates the text into selected target languages, and delivers translated text and optional text-to-speech audio to participants in real-time.

The service supports 100+ languages and is designed to operate with less than 2 seconds of latency. Feature availability varies by subscription plan. We reserve the right to add, modify, or remove features with reasonable notice.

3. Zoom Platform Terms

MeetingSync AI is distributed through the Zoom Marketplace and operates within the Zoom platform. Your use of MeetingSync AI is also subject to Zoom's Terms of Service and Zoom's Marketplace Terms of Use.

In the event of a conflict between these Terms and Zoom's terms, Zoom's terms shall prevail with respect to your use of the Zoom platform. C2HL is an independent entity and is not affiliated with Zoom Video Communications, Inc.

4. Acceptable Use

You agree to use MeetingSync AI only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the service for illegal activities or to facilitate illegal conduct
• Transmit harmful, offensive, defamatory, or harassing content through the service
• Circumvent security measures, access controls, or rate limits
• Reverse engineer, decompile, or attempt to extract source code from the service
• Use the service to develop a competing product without prior written consent
• Attempt to access accounts or data belonging to other users

5. User Responsibilities

As a user of MeetingSync AI, you are responsible for:

• Participant consent — If you are the meeting host, you must inform all participants that real-time translation is active and that audio is being processed by a third-party service. You are responsible for obtaining any required consent from participants before enabling MeetingSync AI. Many jurisdictions require all-party consent for audio processing.
• Account security — You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized access at legal@meetingsync.ai.
• Legal compliance — You must comply with all applicable laws regarding audio recording and processing in your jurisdiction. C2HL is not liable for your failure to comply with local laws.

6. Billing & Payments

MeetingSync AI offers both free and paid subscription plans. Paid plans include usage-based billing through a wallet system (HourPass) and flat-rate event passes (EventPass) for webinars. All prices are displayed in the application before purchase. Usage is metered per minute of active translation. Your wallet balance is deducted in real-time during active sessions.

Refunds may be requested within 7 days of purchase for unused wallet credits. EventPass purchases are non-refundable once the associated event has started. To cancel your subscription, you may do so at any time through the application settings. Cancellation takes effect at the end of your current billing period.

7. Free Tier Limitations

The Free plan provides access to core MeetingSync AI features with the following limitations:

• Translation minutes — The Free plan includes a limited number of translation minutes per month. Once the monthly limit is reached, translation will pause until the next billing cycle or until you upgrade to a paid plan.
• Language pairs — Free plan users have access to a core set of language pairs. Access to all 100+ languages requires a paid subscription.
• Concurrent participants — The number of concurrent translation recipients is limited on the Free plan. Exceeding the participant limit will result in some participants not receiving translations.
• Premium features — The following features are not available on the Free plan and require a paid subscription: AI-powered glossary management, Q&A translation, Meeting AI insights and summaries, and priority processing.

Free plan limitations are subject to change. We will provide reasonable notice of any changes that reduce the benefits of the Free plan.

8. Intellectual Property

The MeetingSync AI service, including its software, algorithms, user interface, and documentation, is the intellectual property of C2HL and is protected by applicable copyright, trademark, and other intellectual property laws.

Translations generated by the service are considered user content — you retain ownership of your translated output. You grant C2HL a limited, non-exclusive license to process your content solely as necessary to provide the translation service.

You may not reverse engineer, decompile, or create derivative works based on the MeetingSync AI service without prior written consent from C2HL.

9. Third-Party Services

MeetingSync AI depends on the following third-party services to deliver its functionality:

• Zoom SDK — The service operates within the Zoom platform and is subject to Zoom's availability, API changes, and platform policies.
• Microsoft Azure — Cloud infrastructure, speech-to-text (Azure Cognitive Services), and data storage.
• Google Cloud — Text translation services.
• OpenAI — AI-powered translation and glossary processing.
• DeepL — Text translation services.

C2HL is not liable for interruptions, changes in functionality, or service degradation caused by third-party service outages, API changes, or policy changes outside of our control. Each third-party service operates under its own terms of service and acceptable use policy, which you must comply with when using MeetingSync AI.

We will make reasonable efforts to mitigate the impact of third-party service disruptions, including failover to alternative providers where available.

10. Disclaimer of Warranties

Translation accuracy depends on audio quality, speaker clarity, use of technical terminology, and the capabilities of our third-party translation providers. You should not rely on machine-translated content for medical, legal, safety-critical, or other high-stakes decisions without human verification.

11. Limitations of Liability

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability. In such jurisdictions, the above limitations apply to the greatest extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless C2HL, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of MeetingSync AI
• Your violation of these Terms
• Your failure to obtain required participant consent for audio processing
• Your violation of any applicable law or regulation
• Any content you transmit through the service

13. Modifications to Service

We reserve the right to modify, suspend, or discontinue the service (in whole or in part) at any time with reasonable notice. We will endeavor to provide at least 30 days' notice for significant changes that materially affect your use of the service.

We are not liable to you or any third party for any modification, suspension, or discontinuance of the service.

14. Termination

We may suspend or terminate your access to MeetingSync AI if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion with reasonable notice (except in cases of serious violation where immediate termination may be warranted).

You may terminate your use of MeetingSync AI at any time by uninstalling the app from Zoom and deleting your account. Upon termination, your right to use the service ceases immediately. Data deletion upon termination follows the schedule described in our Privacy Policy.

15. App Uninstallation & Data Deletion

When you uninstall (deauthorize) MeetingSync AI from your Zoom account, we receive a notification from Zoom. Within 10 calendar days of deauthorization, we permanently delete all data associated with your account, including session records, transcripts, translations, account information, and billing records (except where retention is required by law, such as financial records required to be retained for 7 years).

This deletion process is automatic and irreversible. If you wish to re-use the service after deauthorization, you must create a new account.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms that is not subject to the arbitration clause below shall be brought exclusively in the courts located in Seoul, Republic of Korea. You consent to the personal jurisdiction of such courts.

17. Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with us through good faith negotiation by contacting legal@meetingsync.ai. We will make reasonable efforts to resolve disputes amicably.

If the dispute is not resolved within 30 days of the initial contact, either party may pursue binding arbitration administered under the rules of the Korean Commercial Arbitration Board (KCAB) in Seoul, Republic of Korea. The arbitration shall be conducted in the Korean language, and the arbitral award shall be final and binding.

Notwithstanding the foregoing, either party may seek urgent injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

18. Force Majeure

Neither party shall be liable to the other for any delay or failure to perform obligations under these Terms due to circumstances beyond their reasonable control, including but not limited to:

• Natural disasters, earthquakes, floods, fires, or other acts of God
• Pandemics, epidemics, or public health emergencies
• Government actions, regulations, sanctions, or orders
• Internet infrastructure failures, backbone outages, or widespread network disruptions
• Cloud service provider outages (Microsoft Azure, Google Cloud, etc.) beyond our control
• Third-party service disruptions (Zoom platform outages, translation API failures)
• Cyberattacks, distributed denial-of-service attacks, or other malicious acts by third parties

The affected party shall promptly notify the other of the force majeure event and resume performance as soon as practicable. If a force majeure event continues for more than 30 days, either party may terminate the affected service arrangement with written notice.

19. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or severed from these Terms if modification is not possible.

The remaining provisions of these Terms shall continue in full force and effect. The parties agree that a court may reform any provision to give the maximum effect possible to the parties' original intent.

20. Entire Agreement

These Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and C2HL regarding your use of MeetingSync AI. They supersede all prior agreements, understandings, negotiations, and representations — whether oral or written — between the parties relating to the subject matter herein.

In the event of any conflict between these Terms and the Privacy Policy, these Terms shall prevail except with respect to privacy and data protection matters, where the Privacy Policy shall prevail.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you through the MeetingSync AI application and update the “Last updated” date at the top of these Terms.

Your continued use of the service after such changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you should stop using the service before the changes take effect.

22. Contact Information

For questions about these Terms, legal inquiries, or to exercise your rights, contact us at:

Legal Team — MeetingSync AI (C2HL)
Email: legal@meetingsync.ai

For privacy-related inquiries: privacy@meetingsync.ai | See also: Privacy Policy